Q & A
Where do I manage my subscription?
Click here to manage your account.
You'll type in your email address (the same one you used to order with), and a login link will be sent to your email (if you don't see the link, be sure to check your junk/spam folder).
From there, you can easily manage your account easily (update payment info, mailing address, and more).
I want to sign up for a subscription. Where can I do that?
Click here or click ‘subscribe’ on the menu above!
How do subscriptions work?
How Our Quarterly Subscription Works
We release a new magazine every 3 months (4 times a year). You can sign up anytime during that season to receive that issue. *We do not offer one year subscriptions. Magazines prices are per issue.*
First issue: We’ll mail it out within 3 weeks of your order if it's not a pre-order (please allow time for USPS to get it to you after that three week window).
Next issue: After your first issue, you’ll be charged on the 3rd of the next release month (April 3, July 3, October 3, January 3).
After that, you’ll be charged every 3 months for each new issue until you cancel.
To make this clear, please read the following examples.
Example 1:
If you sign up on January 23, you’ll get the winter issue, and your next payment will be on April 3 for the spring issue. After that, you’ll be charged again on July 3 for the summer issue, and so on every 3 months, unless you cancel.
Example 2:
If you sign up on March 10, you’ll get the winter issue, as that’s the issue that’s still out, even though it’s toward the end of the season, and your next payment will be on April 3 since that’s the release day of the next issue. After that, you’ll be charged again on July 3 for the summer issue, and so on every 3 months, unless you cancel.
You’re only charged every 3 months for each issue, not every month, and you can cancel anytime before your next order processes (if your order has already processed, we cannot refund you, so please allow yourself sufficient time to cancel if you plan to before the next release).
How do pre-orders work?
We now offer pre-orders the two weeks before our next issue comes out!
If you pre-order, you will be charged for that order when you check out, and your order will be shipped and/or emailed (depending on if you chose print, digital or a bundle) the week the next issue releases.
For example, if you pre-order our spring 2025 issue, you will be charged when you check out, then your digital magazine (if selected) will be sent via email on April 3, 2025, and your print copy (if selected) will be mailed the week of the release from our printing warehouse (please allow USPS time to ship once it leaves the warehouse. They sometimes experience delays we cannot control).
After the pre-order, everything is the same as a regular subscription (see Q&A).
You will be charged and your order will process on the next release date (July 3) and the subscription will continue quarterly unless you cancel. Need to cancel? Please read description and Q&A to understand how it works.
Do you sell single copies or an annual subscription?
We currently only operate as a subscription-based business for all online orders. We do not offer annual subscriptions either. You pay per issue each quarter and cancel anytime if your order has not yet been processed.
I want to gift a subscription to a friend. How do I do that?
To gift a subscription, checkout like normal, and add your name and payment info to the billing section, but put the recipient's name and shipping address in the shipping section. It will then be billed to you, but mailed to them each quarter.
Alternatively, you could mail it to yourself to give to them in person each quarter.
When will I receive my new issue after my payment has been processed?
If you signed up for a digital subscription, you will receive your new issue within 48 hours of your payment being processed. If you don’t see it by then, check junk mail. If it’s still not showing up, email us at hello@trulycrunchymag.com for assistance.
If you have a print subscription, your new issue will be mailed from our facility within three weeks of payment processing and then delivered after that as soon as USPS gets it to you. USPS sometimes experiences delays, but if it's been over a month since you ordered, please email us.
It's been over a month since I ordered and my print issue hasn't arrived. Help!
We ship out magazines within three weeks of an order placed (unlike regular magazines, who take 6+ weeks!). This does not include USPS shipping time. USPS can sometimes experience delays. If it's been over a month since you placed your order, please email us at hello@trulycrunchymag.com and we would be glad to check on your order for you.
How do I cancel my subscription?
We strive to be very transparent with our generous cancellation policy.
You can cancel your subscription at any time as long as your order has not yet been processed.
If your order has been processed, it cannot be canceled due to the nature of our products, even if it hasn’t yet shipped. This is why it's important to read through our product description (labeled 'please read entire description before ordering') on the product page before beginning a subscription.
To continue our commitment to transparency, customers receive a complimentary reminder email two days before the next order is processed each quarter to avoid any confusion. This gives two days to cancel before renewal if needed.
To cancel, click here to receive a magic link in your email - it will take you to the page where you can manage your account.
If you have questions or need assistance canceling a subscription, email hello@trulycrunchymag.com.
What’s your refund policy?
Due to the nature of our products and being a small business, we do not offer refunds. Be sure to read all the details when you are checking out to mitigate errors in ordering.
If you meant to cancel your subscription but your order has already been processed, it will still be shipped to you. Be sure to cancel in a timely manner before the next order processes. This is why we send reminder emails 48 hours before processing all orders, so that you have time to cancel if need be.
Thank you!