Q & A
WHERE DO I MANAGE MY SUBSCRIPTION?
Click here to manage your account.
You'll type in your email address (the same one you used to order with), and a login link will be sent to your email (if you don't see the link, be sure to check your junk/spam folder).
From there, you can easily manage your account easily (update payment info, mailing address, and more).
I WANT TO SIGN UP FOR A SUBSCRIPTION. HOW?
Click here or click ‘subscribe’ on the menu above!
HOW DO SUBSCRIPTIONS WORK?
How Our Quarterly Subscription Works
We release a new magazine every 3 months (4 times a year). You can sign up anytime during the season to receive the current issue. *We do not offer annual subscriptions. Magazines prices are per issue.*
First issue: We’ll mail it out within 3 weeks of your order if it's not a pre-order (please allow time for USPS to get it to you after that three week window).
Second issue: After your first issue, you’ll be charged on the next release date for the newest magazine (April 3, July 3, October 3, January 3). This ensures all readers begin getting new issues at the start of the season moving forward. It doesn't matter when you signed up for a subscription - whether toward the start of the season or the end - your second issue will process on the date the next issue releases.
After that, you’ll be charged every 3 months for each new issue unless you cancel before your next order is processed.
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To make this clear, please read the following examples.
Example 1:
If you sign up on January 23, you’ll get the winter issue, and your next payment will be on April 3 for the spring issue. After that, you’ll be charged again on July 3 for the summer issue, and so on every 3 months, unless you cancel.
Example 2:
If you sign up on March 18, you’ll get the winter issue, as that’s the issue that’s still out, even though it’s toward the end of the season, and your next payment will be on April 3 since that’s the release day of the next issue. After that, you’ll be charged again on July 3 for the summer issue, and so on every 3 months, unless you cancel.
You’re only charged every 3 months for each issue after your second issue, not every month, and you can cancel anytime before your next order processes (if your order has already processed, we cannot refund you, so please allow yourself sufficient time to cancel if you plan to before the next release).
HOW DO PRE-ORDERS WORK?
We now offer pre-orders two weeks before our next issue comes out!
If you pre-order, you will be charged for that order when you check out, and your order will be shipped and/or emailed (depending on if you chose print, digital or a bundle) after the new issue releases.
For example, if you pre-order our spring 2026 issue, you will be charged when you check out, then your digital magazine (if selected) will be sent via email on April 3, 2026, and your print copy (if selected) will be mailed the week of April 6 from our printing warehouse (please allow USPS time to ship once it leaves the warehouse. They sometimes experience delays we cannot control).
After the pre-order, everything is the same as a regular subscription (see Q&A).
You will be charged and your order will process on the next release date (July 3) and the subscription will continue quarterly unless you cancel. Need to cancel? Please read description and Q&A to understand how our flexible cancellations work.
DO YOU SELL ANNUAL SUBSCRIPTIONS?
We do not offer annual subscriptions. You pay per issue each quarter and can cancel anytime before your next order processes.
HOW MUCH IS A SUBSCRIPTION?
Prices are per issue - not per year. Prices per issue can be found on the product page - you can choose from digital, digital + print bundle, or print-only options. We keep subscriptions flexible by charging for one issue at a time!
HOW DO I GIFT A SUBSCRIPTION TO SOMEONE?
To gift a subscription, checkout like normal, and add your name and payment info to the billing section, but put the recipient's name and shipping address in the shipping section. It will then be billed to you, but mailed to them each quarter.
Alternatively, you could mail the print copy to yourself to give to them in person each quarter.
If you are gifting a digital subscription or bundle, you can forward the recipient the digital download email from your email address.
WHEN WILL I RECEIVE MY ISSUE?
If you signed up for a digital subscription, you will receive your new issue within 48 hours of your payment being processed. If you don’t see it by then, check junk mail. If it’s still not showing up, email us at hello@trulycrunchymag.com for assistance and we will be sure it gets to you.
If signed up for a print subscription, your new issue will be mailed from our facility within 3 weeks after payment processing (sometimes sooner) and will then be en route after that once USPS picks it up from our warehouse. USPS sometimes experiences delays, but if it's been over a month since you ordered, please email us.
HELP! IT'S BEEN OVER 6 WEEK SINCE I ORDERED AND MY ISSUE HASN'T ARRIVED.
We ship out magazines via First Class Mail within three weeks of an order placed (unlike regular magazines, who take much longer!). This does not include USPS shipping time, which can often take 5 days to three weeks depending on location and your local post office. USPS can sometimes experience delays, too.
If it's been 6 weeks since you placed your order and your magazine has not arrived yet, please email us at hello@trulycrunchymag.com and we would be glad to track it down for you.
HOW DO I CANCEL MY SUBSCRIPTION?
We strive to be very transparent with our generous cancellation policy.
You can cancel your subscription at any time as long as your next order has not yet been processed.
If your order has been processed, it cannot be canceled due to the nature of our products, even if it hasn’t yet shipped. This is why it's important to read through our product description on the product page before beginning a subscription.
To continue our commitment to transparency, customers receive a complimentary reminder email 48 hours before the next order is processed. This gives two days to cancel before renewal if needed.
To cancel, click here to receive a magic link in your email - it will take you to the page where you can manage your account.
If you have questions or need assistance canceling a subscription, email hello@trulycrunchymag.com.
WHAT'S YOUR REFUND POLICY?
Due to the nature of our products and being a small business, we do not offer refunds. Be sure to read all the details when you are checking out to mitigate errors in ordering.
If you meant to cancel your subscription but your order has already been processed, it will still be shipped to you. Be sure to cancel in a timely manner before the next order processes. This is why we send reminder emails 48 hours before processing all orders, so that you have time to cancel if need be.
Thank you!