Frequently Asked Questions
Have a question? It’s likely answered below. If you can’t find what you’re looking for, email us at hello@trulycrunchymag.com, and we’d be glad to help.
Click here to manage your account.
You'll type in the email address associated with your order, and a login link will be sent to your inbox (if you don't see the link, be sure to check your junk/spam folder).
From there, you can easily manage your account (update payment info, mailing address, and more).
Click here or click ‘Subscribe’ on the menu above!
We release a new magazine every 3 months (4 times a year). You can sign up anytime during the season to receive the current issue. *We do not offer annual subscriptions. Magazine prices are per issue.
First issue: We’ll mail it out within 3 weeks of your order (please allow time for USPS to get it to you after that three-week window).
Second issue: After your first issue, you’ll be charged on the next release date for the newest magazine (April 3, July 3, October 3, January 3). This ensures all readers begin getting new issues at the start of the season moving forward. It doesn't matter when you signed up for a subscription - whether toward the start of the season or the end - your second issue will process on the date the next issue releases.
After that, you’ll be charged every 3 months for each new issue unless you cancel before your next order is processed.
To make this clear, please read the following examples.
Example 1:
If you sign up on October 23, you’ll get the autumn issue, and your next payment will be on January 3rd for the winter issue. After that, you’ll be charged again on April 3 for the spring issue, then every 3 months after, unless you cancel before your next order is processed.
Example 2:
If you sign up on March 18, you’ll get the winter issue, as that’s the issue that’s still out, even though it’s toward the end of the season, and your next payment will be on April 3, since that’s the release day of the next issue. After that, you’ll be charged again on July 3 for the summer issue, and so on every 3 months, unless you cancel.
You’re only charged every 3 months for each issue after your second issue, not every month, and you can cancel any time before your next order is processed (if your order has already been processed, we cannot refund you, so please allow yourself sufficient time to cancel if you plan to before the next release).
We now offer pre-orders two weeks before our next issue comes out!
If you pre-order, you will be charged for that order when you check out, and your order will be shipped and/or emailed (depending on whether you chose print, digital, or a bundle) the week after the new issue releases.
For example, if you pre-order our autumn 2026 issue, you will be charged when you check out, then your digital magazine (if selected) will be sent via email on October 3, 2026, and your print copy (if selected) will be mailed the week of October 5 from our printing warehouse.
After the pre-order, everything is the same as a regular subscription (see above).
We do not offer annual subscriptions. You pay per issue each quarter and can cancel any time before your next order is processed.
Prices are per issue - not per year. Prices per issue can be found here on the product page - you can choose from digital, digital and print bundle, or print-only options. We keep subscriptions flexible by charging for one issue at a time.
To gift a subscription, check out like normal and add your name and payment info to the billing section, but put the recipient's name and shipping address in the shipping section. It will then be billed to you but mailed to them each quarter.
Alternatively, you could mail the print copy to yourself to give to them in person each quarter.
If you are gifting a digital subscription or bundle, you can forward the digital download email to the recipient from your email address.
If you signed up for a digital subscription, you would receive your new issue within 48 hours of your payment being processed. If you don’t see it by then, check your junk mail. If it’s still not showing up, email us at hello@trulycrunchymag.com for assistance, and we will be sure it gets to you.
If you signed up for a print subscription, your new issue will be mailed from our facility within 3 weeks after payment processing (sometimes sooner) and will then be en route after that once USPS picks it up from our warehouse. USPS sometimes experiences delays, so if it's been over six weeks since you ordered, please email us.
We ship out magazines via First Class Mail within three weeks of an order placed (unlike regular magazines, which take much longer!). This does not include USPS shipping time, which can often take 5 days to three weeks, depending on location and your local post office. USPS can sometimes experience delays, too.
If it's been 6 weeks since you placed your order and your magazine has not arrived yet, please email us at hello@trulycrunchymag.com, and we would be glad to track it down for you to ensure you receive it.
We have a very generous and transparent cancellation policy. You can cancel your subscription at any time as long as your next order has not yet been processed.
If your order has been processed, it cannot be canceled due to the nature of our products, even if it hasn’t yet shipped. This is why it's important to read through our product description on the product page before beginning a subscription.
To continue our commitment to transparency, customers receive a complimentary reminder email 48 hours before the next order is processed. This gives two days to cancel before renewal if needed.
To cancel your subscription, click here to login to (or create) your account. You'll click "manage subscription" and when you see your subscription, click "more actions" and then "cancel subscription." Select your reason from the drop-down menu, and you can then select to cancel the subscription. Easy as that!
If you have questions or need assistance canceling a subscription, email hello@trulycrunchymag.com.
Due to the nature of our products and being a small business, we do not offer refunds. Be sure to read all the details when you are checking out to mitigate errors in ordering.
If you meant to cancel your subscription but your order has already been processed, it will still be shipped to you. Be sure to cancel in a timely manner before the next order is processed. This is why we send reminder emails 48 hours before processing all orders, so that you have time to cancel if needed.
